1. Who these guidelines apply to
These Community Guidelines apply to every user of Switch Socials — buyers, sellers, prospective users browsing public listings, and anyone else interacting with our website, applications, support channels, or community spaces. They apply to listings, profile information, chat messages, reviews, dispute submissions, and any other content you create or share through the Service.
2. Listing & content rules
Sellers are the front line of trust on this marketplace. When you list an account or a promotion service, you agree to:
- Be honest. Listing descriptions, screenshots, audience demographics, niche claims, and historical metrics must reflect the account as it actually is at the moment of listing — not its peak, not a sibling account, not a mock-up.
- Use real metrics. Follower, view, and engagement numbers must come from the platform’s native analytics. Do not photoshop, splice, or otherwise misrepresent screenshots.
- Provide working credentials. At handover, all login details, recovery options, two-factor resets, and linked emails must be functional and fully transferable to the buyer.
- Only sell what you own or control. You must be the rightful owner of the account, or be authorised in writing by the rightful owner to sell it on their behalf.
- No previously banned, suspended, or fraudulently recovered accounts. Listings for accounts that have been banned or suspended by the originating platform, or that were regained through fraud, social engineering, or unauthorized recovery, are prohibited and will be removed.
3. Prohibited content & listings
The following categories may not be listed, promoted, or offered through Switch Socials, in any form:
Adult or sexual content accounts
Accounts whose primary purpose is sexually explicit, pornographic, or sexually suggestive content, including OnlyFans-style promotional accounts.
Illegal goods or services
Anything unlawful in the buyer's or seller's jurisdiction — including controlled substances, stolen goods, or services that facilitate crime.
Hate speech, harassment, extremist content
Accounts that promote violence, terrorism, or hatred against people based on race, ethnicity, national origin, religion, disability, gender, sexual orientation, or similar protected characteristics.
Spam, fake engagement, bot networks
Accounts whose follower counts, views, or engagement are evidently inflated by bots, click-farms, or coordinated inauthentic behaviour.
Stolen accounts, credential theft, hacked items
Accounts you do not own or control, accounts recovered through phishing, SIM-swap, or unauthorized access, and any credentials obtained through fraud.
Counterfeit or IP-infringing goods
Accounts built around the sale of counterfeit products or content that infringes another party's trademark, copyright, or other intellectual property rights.
Accounts of minors
Accounts owned by, primarily depicting, or marketed toward people under the age of 18. Verifying the seller's and the account subject's age is the seller's responsibility.
Regulated goods without licensing
Anything regulated by law — firearms, ammunition, prescription drugs, alcohol, tobacco, gambling, or financial services — where buying or selling requires a license the seller does not hold.
This list is illustrative, not exhaustive. We may remove listings or content that, in our reasonable judgement, create risk for users or for the marketplace, even if not explicitly described above.
4. User conduct
Beyond what you list, how you behave on the platform matters. All users agree to:
- No off-platform transactions. Negotiate, pay, and complete handover entirely within Switch Socials. Moving a deal to direct messages, Telegram, wire transfer, or any other off-platform channel removes our ability to protect either party and is prohibited.
- No harassment in chat. Threats, slurs, sexual harassment, doxxing, or sustained hostile behaviour toward another user, our staff, or our moderators is grounds for immediate suspension.
- No circumvention of fees or escrow. Schemes designed to avoid commission — including fake listings, dummy buyers, swapping items mid-transaction, or collecting payment outside our internal escrow — are treated as fraud.
- Honest dispute claims only. Disputes must reflect a genuine, good-faith concern. Filing fabricated claims, withholding access after release of funds, or manufacturing evidence is grounds for permanent ban.
- No impersonation or sockpuppets. Do not create multiple accounts to evade enforcement, manipulate ratings, or impersonate another person, brand, or staff member.
5. Enforcement
When we identify a violation — whether through user reports, automated signals, or our own review — we apply the response we believe is proportionate to the harm. Possible actions include, in increasing severity:
- Warning. An in-app or email notice explaining what was wrong and what to fix.
- Listing removal. Withdrawal of the offending listing or content, with the rest of your account left intact.
- Temporary suspension. Loss of access to listing, buying, or messaging features for a defined period.
- Permanent ban. Termination of the account, forfeiture of pending payouts in proven-fraud cases, and a block against creating replacement accounts.
Severe violations — including fraud, account theft, child safety risks, or threats of violence — may skip earlier steps and result in immediate permanent ban without prior warning. For more on how we keep the marketplace safe, see our Trust & Safety page.
6. Reporting violations
If you see a listing, message, review, or user that violates these guidelines, please tell us. Reports are reviewed by our trust & safety team, and the reporter’s identity is kept confidential from the reported party.
- Use the Report control attached to listings, messages, and reviews inside the app — this is the fastest path and gives our team context automatically.
- For anything that can’t be reported in-app, or for serious safety concerns, email abuse@switchsocials.com. Include URLs, usernames, and screenshots where possible.
- If you believe you are in immediate danger, contact local emergency services first — we cannot replace law enforcement.
7. Appeals
If you believe an enforcement action against your account or listing was taken in error, you can appeal in-app from your Appeals dashboard. Submit one appeal per action; include a short explanation (20-2000 characters) of why you believe the decision was incorrect, with any evidence you can share. For matters that cannot be raised in-app, email abuse@switchsocials.com.
A reviewer who was not involved in the original decision will re-examine the case. We aim to respond to appeals within roughly 7 business days. If your appeal is upheld the action stands; if it is reversed the listing or account is reinstated automatically. You will be notified in-app either way.
8. Contact
Trust & safety: abuse@switchsocials.com
General support: /contact or support@switchsocials.com
These guidelines may evolve as the marketplace grows. Material changes will be posted here, and where appropriate, announced via email.